Patient Advocate Ii - Patient Relations

CallowAYHEALTH

Wake Forest, North Carolina, US
Base: $25.30 - $37.95; bonus/equity: not specified...
Onsite (mon-fri, 8a-5p)
Exceptional interpersonal and problem solving skills
Deal with high level of stress calmly
Exceptional oral and written communication skills
CallowAYHEALTH is seeking a Patient Advocate II for their Patient Relations team in Wake Forest, North Carolina. The role requires a Bachelor's degree in a related field and a minimum of three years of experience in hospital patient relations, focusing on enhancing patient satisfaction and quality of care

Job Summary

  • Identifies concerns, responds to and provides follow-up to ensure patient/family resolution, satisfaction, and documentation for further analysis regarding maintaining/improving quality of care in the institution.
  • Investigates and resolves patient/family problems with Medical Center departments by referral to appropriate departmental supervision.
  • Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.

Matching Summary

Match Score: 85

CallowAYHEALTH is seeking a Patient Advocate II for their Patient Relations team in Wake Forest, North Carolina. The role requires a Bachelor's degree in a related field and a minimum of three years of experience in hospital patient relations, focusing on enhancing patient satisfaction and quality of care.

Salary

Base: $25.30 - $37.95; Bonus/Equity: Not specified; Benefits: Comprehensive suite of Total Rewards

Skills & Requirements

Must-have

  • Exceptional interpersonal and problem solving skills
  • Deal with high level of stress calmly
  • Exceptional oral and written communication skills
  • Conflict resolution skill
  • Work with diverse patients and family members

Nice-to-have

  • Promotes a caring and compassionate environment
  • Positive image of the Medical Center
  • Team player
  • Work independently
  • Gentle assertiveness

Key Requirements

  • Bachelor's Degree in sociology, psychology, communications, or other human relations discipline
  • 3+ years of experience in hospital patient relations or comparable experience
  • Knowledge of medical terminology and Medical Center service lines/chain of command preferred

Work Rights

Not specified

Tailored Resume

Cover Letter