Associate Technical Support Engineer

Centralreach

Fort Lauderdale, United States
On-site
Customer service experience
Technical troubleshooting skills
Strong communication abilities
CentralReach is seeking an Associate Technical Support Engineer to join their team in Fort Lauderdale, focusing on providing exceptional customer service in the field of autism and IDD care software. The ideal candidate will have a background in technical support and customer service, with strong communication skills and a proactive approach to problem-solving

Job Summary

  • CentralReach provides leading autism and IDD care software trusted by over 200,000 users.
  • The role involves consulting with customers to handle inquiries and troubleshoot technical issues with CR products.
  • Employees must meet targets for response time, resolution time, and customer satisfaction while documenting interactions accurately.

Matching Summary

Match Score: 80

CentralReach is seeking an Associate Technical Support Engineer to join their team in Fort Lauderdale, focusing on providing exceptional customer service in the field of autism and IDD care software. The ideal candidate will have a background in technical support and customer service, with strong communication skills and a proactive approach to problem-solving.

Skills & Requirements

Must-have

  • Customer service experience
  • Technical troubleshooting skills
  • Strong communication abilities

Nice-to-have

  • Proactive initiative
  • Positive attitude
  • Knowledge base development

Key Requirements

  • College degree or technical support experience
  • 1+ years in customer service or IT
  • EMR/EHR experience preferred

Work Rights

Not specified

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