Our Product Support team is expanding and we are looking for an Instore Product Support Representative to join our Construction Industry team on a permanent, full time basis at our Cairns branch
Job Summary
Our Product Support team is expanding and we are looking for an Instore Product Support Representative to join our Construction Industry team on a permanent, full time basis at our Cairns branch.
You will build trusted customer relationships and drive parts and service sales through proactive phone and digital engagement while focusing on developing emerging accounts and identifying aftermarket opportunities.
Hastings Deering offers a wide range of benefits including a competitive remuneration package with commission, salary continuance insurance, employee assistance program, discounts, ongoing training and free on-site parking.
Matching Summary
Our Product Support team is expanding and we are looking for an Instore Product Support Representative to join our Construction Industry team on a permanent, full time basis at our Cairns branch.
Skills & Requirements
Must-have
Proactive outbound calling and digital engagement
Building trusted customer relationships
Managing sales funnel in CRM
Preparing accurate parts and service quotations
Promoting Caterpillar’s service and digital offerings
Resolving parts, warranty and service issues
Nice-to-have
High self motivation and initiative
Strong time management and organisational skills
Effective verbal and written communication
Willingness for ongoing training and learning
Understanding of Hastings Deering and Caterpillar systems
Key Requirements
Trade qualification or technical aptitude
Proven ability to build and maintain customer relationships