Summit CityMD is seeking a Patient Service Representative for their Yonkers, NY location. The role involves patient interaction, appointment scheduling, and various clerical duties, emphasizing customer service within a physician-led, patient-centric healthcare network
Job Summary
Responsible for greeting patients/family, scheduling patient appointments, scheduling hospital and ambulatory admissions/procedures.
Answers the telephone promptly and deals with callers needs imperiously, directing all calls appropriately, taking an accurate message and delivering to the appropriate individual.
Obtains, verifies and updates patient information; maintains confidentiality according to policies and protects the privacy and confidentiality of patients and employees.
Matching Summary
Match Score: 75
Summit CityMD is seeking a Patient Service Representative for their Yonkers, NY location. The role involves patient interaction, appointment scheduling, and various clerical duties, emphasizing customer service within a physician-led, patient-centric healthcare network.
Salary
$18.13 - $22.02 Hourly
Skills & Requirements
Must-have
Greet patients and families
Schedule patient appointments
Answer telephone promptly
Maintain communication resources
Prepare patient charts
Obtain and verify patient information
Protect patient privacy and confidentiality
Nice-to-have
Positive working relationship with staff
Customer service skills to alleviate anxiety
Good judgment in scheduling
Key Requirements
High School Graduate or GED
Heartsaver within 30 days of hire
Previous PSR experience preferred
Ability to communicate in English
Excellent interpersonal and customer service skills
Accurate computer data entry skills
Ability to organize and perform multiple tasks
Knowledge of medical office and terminology preferred
Basic proficiency in computer use
Experience with EHR, Practice Management System preferred