The Technical Support Analyst provides frontline application support to customers while contributing to the needs of the deployment team
Job Summary
The Technical Support Analyst provides frontline application support to customers while contributing to the needs of the deployment team.
Day-to-day responsibilities include diagnosing and resolving complex application issues, conducting customer training sessions, and serving as a key liaison between customers and internal teams.
Harris offers an extremely competitive UK employee benefits programme, including 5 Personal Days leave entitlement and an annual Lifestyle Reward amounting £325 per annum/pro rata.
Matching Summary
The Technical Support Analyst provides frontline application support to customers while contributing to the needs of the deployment team.
Skills & Requirements
Must-have
frontline application support
diagnose and resolve application issues
customer training sessions
handling support calls and tickets
managing bug fixes and software enhancements
legacy system maintenance and modernization
Nice-to-have
customer satisfaction focus
timely solutions
minimise downtime
exercise judgement within defined procedures
Key Requirements
3+ years of experience in technical support
Experience with ticketing systems
Basic understanding of networking principles
Proven ability to diagnose and troubleshoot technical issues