The Account Director is responsible for ensuring client teams deliver exceptional, “white glove” service and operational excellence
Job Summary
The Account Director is responsible for ensuring client teams deliver exceptional, “white glove” service and operational excellence.
This role provides hands-on leadership, drives continuous improvement, and fosters a culture of accountability and high performance.
The Account Director proactively manages client relationships, oversees operations including Front of House services and adapts to evolving client needs and organizational changes.
Matching Summary
The Account Director is responsible for ensuring client teams deliver exceptional, “white glove” service and operational excellence.
Salary
Base: $130,000/ year; Bonus/Equity: Participation in a bonus, commission or incentive program; Benefits: Medical, dental, vision, PTO, 401(k) with company match, etc.
Skills & Requirements
Must-have
White glove client service delivery
Operational oversight and best practices
Front of House services management
Client relationship management
Financial management and P&L impact
Nice-to-have
Continuous improvement culture
Collaboration and team environment
Proactive client needs adaptation
Service-minded approach
Key Requirements
Bachelor’s degree or equivalent experience
8+ years of leadership in customer service
Proven track record in contract performance resolution
Experience managing large teams and multiple service lines
At least one year of business development experience