It Service Delivery Technician

Integer

Base wages; cash-based incentive program; overtime...
Fully remote
Windows 10/11 support
Office 365 administration
Active directory management
The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, and mobile devices across office, manufacturing, and engineering environments

Job Summary

  • The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, and mobile devices across office, manufacturing, and engineering environments.
  • Employees are eligible for a comprehensive benefits package with immediate eligibility including medical, dental, vision, disability, life insurance, and a 401(k) plan with company matching contributions.
  • The role requires adherence to strict safety, environmental, security, and FDA regulations while delivering results that meet Service Level Agreements and high customer satisfaction ratings.

Matching Summary

The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, and mobile devices across office, manufacturing, and engineering environments.

Salary

Base wages; Cash-based incentive program; Overtime pay, shift differentials, call-in pay, 80 hours holidays, paid time off, 401(k) match

Skills & Requirements

Must-have

  • Windows 10/11 support
  • Office 365 administration
  • Active Directory management
  • Symantec End Point Protection
  • Network printer troubleshooting
  • Cisco IP desk phone support
  • Remote troubleshooting skills

Nice-to-have

  • Mac hardware and OS X support
  • Enterprise iOS device management
  • CAD and Solidworks familiarity
  • ERP and manufacturing experience
  • Strong interpersonal communication
  • Continuous improvement mindset
  • Customer-focused service attitude

Key Requirements

  • Associate's degree required
  • Bachelor's degree preferred
  • 0-3 years of relevant experience
  • MOS, MCTS, A+, ACMT, or ITIL V3 certifications preferred
  • Experience supporting manufacturing companies preferred

Work Rights

Not specified

Tailored Resume

Cover Letter