Guest Relations Coordinator

Raffles London at The OWO

London, United Kingdom
Not specified; benefits: 28 days holiday + accrual...
On-site
Vip profile management
Pre-arrival guest communication
Luxury hotel standards
The role is responsible for managing the entire guest journey from reservation to departure, ensuring unique memories are created

Job Summary

  • The role is responsible for managing the entire guest journey from reservation to departure, ensuring unique memories are created.
  • Candidates must work closely with Front Office, Concierge, and Butler teams to enhance the guest experience through proactive communication.
  • The position offers comprehensive benefits including up to 35 days of holiday, enhanced sick pay, and worldwide development opportunities.

Matching Summary

The role is responsible for managing the entire guest journey from reservation to departure, ensuring unique memories are created.

Salary

Not specified; Benefits: 28 days holiday plus accrual up to 35 days; Staff meals; Free uniform dry cleaning; Pension contribution of 3%

Skills & Requirements

Must-have

  • VIP profile management
  • Pre-arrival guest communication
  • Luxury hotel standards
  • Cross-departmental coordination
  • Daily VIP reporting

Nice-to-have

  • Passion for UHNW customers
  • Creative problem solving
  • Understanding of LQA/Forbes standards
  • Knowledge of historic building heritage
  • Team player with flexibility

Key Requirements

  • Previous luxury hotel experience required
  • High level of service under pressure
  • Strong written and spoken communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter