Soft Services Area Operations Manager

JLL UK

Glasgow, GBR
**
Implementing strategic direction of cleaning operations
Ensure an engaged and positive team culture
Staff attrition rate maintained at or below standard
** JLL UK is seeking a Soft Services Area Operations Manager to lead cleaning operations in Glasgow, emphasizing team culture and operational excellence. The ideal candidate should have experience in operational management and a strong focus on staff development, safety compliance, and customer satisfaction. **

Job Summary

  • The Area Operations Manager is a key role responsible for implementing the strategic direction of cleaning operations while ensuring an engaged and positive team culture that reflects JLL’S vision and values.
  • Lead cleaning teams to ensure a positive, motivational, and supportive working environment, focusing on training and development to establish good working practices.
  • Manage and report on all cleaning operational budgets with full transparency, including forecasts, and ensure strict compliance with the Data Protection Act, GDPR, and associated regulations.

Matching Summary

Match Score: 75

** JLL UK is seeking a Soft Services Area Operations Manager to lead cleaning operations in Glasgow, emphasizing team culture and operational excellence. The ideal candidate should have experience in operational management and a strong focus on staff development, safety compliance, and customer satisfaction. **

Skills & Requirements

Must-have

  • implementing strategic direction of cleaning operations
  • ensure an engaged and positive team culture
  • staff attrition rate maintained at or below standard
  • client compliments and complaints tracked
  • mandatory training kept up to date
  • monthly toolbox talks delivered
  • health & safety tours up to date
  • contract KPIs achieved
  • operational management experience
  • experience in developing others
  • ability to have difficult conversations
  • innovative, creative, and organized

Nice-to-have

  • shaping the future of real estate
  • meaningful careers and a place to belong
  • continuous improvement and best practice delivery
  • add value and promote teamwork
  • deliver exceptional operational standards
  • drive and enhance sustainable service delivery
  • exceed customer expectations

Key Requirements

  • DSB Cleared
  • Maths and English GCSE's or equivalent
  • IOSH or equivalent certification
  • Proficiency in Microsoft Outlook, Word, and Excel
  • Proven experience in operational management
  • Experience in developing others
  • Ability to have difficult conversations
  • Demonstrates high personal standards
  • Innovative, creative, and organized

Work Rights

Not specified

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