The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to those affected
Job Summary
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to those affected.
This is a phone based customer service role supporting customers who are victims of scams, requiring excellence and innovation in customer interactions.
After initial in-office training, the role offers hybrid working with approximately 20% office attendance.
Matching Summary
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to those affected.
Skills & Requirements
Must-have
High volume call centre environment
Handling inbound and outbound scam calls
Strong problem-solving skills
Excellent customer service delivery
Emotional resilience under pressure
Attention to detail with financial data
Hybrid working with office attendance
Nice-to-have
Think outside the box
Work in a fast-paced regulated environment
Interact with diverse customers and colleagues
Adapt to change and protocols
Key Requirements
12-month fixed term contract
Full time 38 hours per week
Willingness to work rotating roster
Preferred experience in Financial Services industry
Ability to handle aggressive or distressed customers
Commitment to confidentiality and privacy principles