Customer Service Advisor - Monterrey

Legocareersvirginia

Monterrey, Mexico
Competitive salary; bonus up to 10%; benefits by l...
Hybrid
English and spanish fluency
Phone, email, or chat support
Handle orders, parts, gift cards
As a Customer Service Advisor, you will support LEGO fans from across the globe in both English and Spanish, helping them with a wide variety of topics and ensuring every interaction is engaging, helpful, and memorable

Job Summary

  • As a Customer Service Advisor, you will support LEGO fans from across the globe in both English and Spanish, helping them with a wide variety of topics and ensuring every interaction is engaging, helpful, and memorable.
  • We offer a competitive salary including a yearly performance based/discretionary bonus of up to 10%, benefits by law ( prestaciones de ley) and superior benefits to law, including additional employee programs.
  • Training will be fully onsite at our Obispado, Monterrey location, with an immersive onboarding experience of up to 4 weeks, including on-the-job support.

Matching Summary

As a Customer Service Advisor, you will support LEGO fans from across the globe in both English and Spanish, helping them with a wide variety of topics and ensuring every interaction is engaging, helpful, and memorable.

Salary

Competitive salary; Bonus up to 10%; Benefits by law and superior benefits

Skills & Requirements

Must-have

  • English and Spanish fluency
  • Phone, email, or chat support
  • Handle orders, parts, gift cards
  • Use internal tools and systems
  • Work 40 hours over 5 days
  • Hybrid work model

Nice-to-have

  • Inspire builders of tomorrow
  • Passionate about helping others
  • Building meaningful connections
  • Energy, compassion, and empathy
  • Team player with diverse groups

Key Requirements

  • Excellent English and Spanish writing skills (C1 or above)
  • Experience in premium customer service
  • Proficient in using multiple systems
  • Access to secure Wi-fi and private space

Work Rights

Not specified

Tailored Resume

Cover Letter