Customer Care Agent

KONE Bulgaria

Sharjah, United Arab Emirates
Callout handling
Inbound customer queries
Outbound customer calls
The Customer Care Agent is the main entry point for external customer contacts and specializes in callouts, inbound customer queries, or outbound customer calls

Job Summary

  • The Customer Care Agent is the main entry point for external customer contacts and specializes in callouts, inbound customer queries, or outbound customer calls.
  • Identify safety situations and manage them by giving adequate safety instructions as described in the global safety procedures.
  • KONE is dedicated to a better world of work and exhibits this through excellent people practices.

Matching Summary

The Customer Care Agent is the main entry point for external customer contacts and specializes in callouts, inbound customer queries, or outbound customer calls.

Skills & Requirements

Must-have

  • Callout handling
  • Inbound customer queries
  • Outbound customer calls
  • Safety procedures
  • Customer satisfaction survey

Nice-to-have

  • Collaborative working culture
  • Employee engagement
  • Ethical business practices
  • Sustainability
  • Work-life balance

Key Requirements

  • Bachelor’s Degree holder or equivalent
  • Minimum two years of customer service experience
  • Fluency in English and Arabic is a must
  • French is an added advantage

Work Rights

Not specified

Tailored Resume

Cover Letter