Guest Services Representative

Cincinnati Children's Hospital

Cincinnati, Ohio, United States
Base: $16.50 - $19.80 ph; bonus/equity: not specif...
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High school diploma or equivalent
Epic system knowledge
Visitor policy enforcement
** Cincinnati Children's Hospital is seeking a Guest Services Representative to provide exceptional customer service to patients, families, and staff in a professional and welcoming manner. The position involves managing phone inquiries, assisting visitors, and ensuring compliance with visitor policies, all while fostering a positive experience. **

Job Summary

  • The role involves providing welcoming and professional assistance to patients, families, staff, and external agencies at Cincinnati Children's Hospital.
  • Employees are responsible for managing visitor access, enforcing policies, and escorting guests to specific locations within the facility.
  • The position requires maintaining up-to-date knowledge of clinic locations, daily events, and hospital policies to communicate effectively with visitors.

Matching Summary

Match Score: 75

** Cincinnati Children's Hospital is seeking a Guest Services Representative to provide exceptional customer service to patients, families, and staff in a professional and welcoming manner. The position involves managing phone inquiries, assisting visitors, and ensuring compliance with visitor policies, all while fostering a positive experience. **

Salary

Base: $16.50 - $19.80 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • High school diploma or equivalent
  • Epic system knowledge
  • Visitor policy enforcement
  • Evening shift availability
  • Patient and family assistance

Nice-to-have

  • Positive guest service characteristics
  • Problem-solving skills
  • Clear communication abilities
  • Team collaboration mindset
  • Adaptability to hospital changes

Key Requirements

  • High school diploma or equivalent
  • No directly related experience required
  • Full-time evening shift commitment

Work Rights

Not specified

Tailored Resume

Cover Letter