Customer Experience Management

Ariston Holding N.V

Saint John, CA, Canada
On-site
Customer service processes
Order management
Sap order management
Lead the Customer Service and Order Management team, inspiring and developing a high performing group dedicated to delivering exceptional customer experiences

Job Summary

  • Lead the Customer Service and Order Management team, inspiring and developing a high performing group dedicated to delivering exceptional customer experiences.
  • Collaborate closely with sales associates, wholesalers, retailers, and internal partners on production and shipping timelines, product availability, warranty inquiries, and return authorizations.
  • Serve as escalation point and operational backup, with deep hands on expertise in SAP order management and shipping processes.

Matching Summary

Lead the Customer Service and Order Management team, inspiring and developing a high performing group dedicated to delivering exceptional customer experiences.

Skills & Requirements

Must-have

  • Customer Service Processes
  • Order Management
  • SAP Order Management
  • Call Center Environment
  • Continuous Improvement

Nice-to-have

  • Customer Loyalty Initiatives
  • Customer Centric Culture
  • AI-enabled Tools

Key Requirements

  • 3-5 years of management experience
  • 5 years managing customer service team
  • Bachelor's degree in Business Management
  • Advanced Excel, PowerPoint, Word skills
  • ERP systems experience

Work Rights

Not specified

Tailored Resume

Cover Letter