Customer Success Platform Manager

Extreme Networks

California, United States
Base: $120k - $170k; bonus: included; benefits: no...
On-site
Churnzero platform configuration
Salesforce integration experience
Data integrity and synchronization
Extreme Networks is seeking a Customer Success Platform Manager to enhance its customer success initiatives through the technical management of the ChurnZero platform. The role involves configuring the platform, ensuring data integrity, and developing automated workflows to improve customer retention and expansion

Job Summary

  • The Customer Success Platform Manager is responsible for the technical configuration, data integrity, and strategic optimization of the ChurnZero platform to reduce churn and increase expansion.
  • This role empowers Customer Success teams with automated workflows and data-driven insights while ensuring accurate data synchronization between ChurnZero and integrated systems like Salesforce.
  • Extreme Networks fosters an inclusive workplace where employees thrive because of their differences, supporting a global team that delivers scalable outcomes for over 50,000 customers.

Matching Summary

Match Score: 85

Extreme Networks is seeking a Customer Success Platform Manager to enhance its customer success initiatives through the technical management of the ChurnZero platform. The role involves configuring the platform, ensuring data integrity, and developing automated workflows to improve customer retention and expansion.

Salary

Base: $120k - $170k; Bonus: Included; Benefits: Not specified

Skills & Requirements

Must-have

  • ChurnZero platform configuration
  • Salesforce integration experience
  • Data integrity and synchronization
  • Health score management
  • Automated workflow development

Nice-to-have

  • Agile or Scrum methodology familiarity
  • Strong written and verbal communication
  • Collaboration with stakeholders at all levels
  • Inclusive workplace culture alignment

Key Requirements

  • Minimum 5 years' experience with Customer Success platforms
  • Bachelor's degree required
  • Proficiency in ChurnZero core functionalities
  • Experience with SaaS environments and cloud-hosted systems

Work Rights

Not specified

Tailored Resume

Cover Letter