We are looking for a Customer Service Advisor who will provide general and technical advice to customers as required either over the telephone, e-mail or fax
Job Summary
We are looking for a Customer Service Advisor who will provide general and technical advice to customers as required either over the telephone, e-mail or fax.
Processing customer orders, handling enquiries, queries and complaints whilst maintaining a professional manner at all times.
Work to ISO 13485 and BRC quality standards and ensure the associated procedures are followed at all times.
Matching Summary
We are looking for a Customer Service Advisor who will provide general and technical advice to customers as required either over the telephone, e-mail or fax.
Skills & Requirements
Must-have
Provide general and technical advice
Process customer orders
Handle enquiries, queries and complaints
Maintain professional telephone manner
Update customer records in real time
Work to ISO 13485 and BRC quality standards
Nice-to-have
Foster inclusivity and collaboration
Embrace agility
Ignite passion
Make a positive impact
Key Requirements
In depth knowledge of customer service standards
Good understanding of Microsoft Office packages
Previous experience in a customer services role
Ability to remain calm under pressure
Ability to work to deadlines and organise own workload