Técnico De Provedoria Do Cliente (m/f)

Betechwithsantander

Portugal
Hybrid
Complaint handling and resolution workflow
Data reliability and archival management
Root cause analysis interaction with departments
Betechwithsantander is seeking a Técnico de Provedoria do Cliente (Customer Provisioning Technician) in Portugal to handle customer complaints and incidents, ensuring effective communication and resolution. The role involves managing complaint workflows, producing reports, and collaborating with various departments to address root causes of issues

Job Summary

  • The role involves managing the full lifecycle of customer complaints from receipt to regulatory communication.
  • Candidates will produce quarterly summaries and dashboards for headquarters regarding ombudsman activities.
  • The position requires interacting with various organizational directions to resolve root causes of incidents.

Matching Summary

Match Score: 85

Betechwithsantander is seeking a Técnico de Provedoria do Cliente (Customer Provisioning Technician) in Portugal to handle customer complaints and incidents, ensuring effective communication and resolution. The role involves managing complaint workflows, producing reports, and collaborating with various departments to address root causes of issues.

Skills & Requirements

Must-have

  • Complaint handling and resolution workflow
  • Data reliability and archival management
  • Root cause analysis interaction with departments

Nice-to-have

  • Proactive risk management attitude
  • Conceptual and analytical capabilities
  • Adaptability to different interlocutors

Key Requirements

  • University degree (preferably)
  • Computer literacy at user level

Work Rights

Not specified

Tailored Resume

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