PCCW SOLUTIONS INSYS PTE. LTD. is seeking a Service Delivery Director to oversee the delivery of cloud and hybrid infrastructure services within the Government Shared Services Center in Singapore. The ideal candidate will have extensive experience in IT service delivery, strong leadership skills, and a deep understanding of cloud platforms and government compliance requirements
Job Summary
Oversee the end-to-end delivery of cloud and hybrid infrastructure services ensuring adherence to SLAs within the Government Shared Services Center framework.
Lead high-performing service delivery teams by fostering a culture of accountability, collaboration, and continuous learning.
Drive operational excellence by implementing ITIL frameworks, automation, and robust disaster recovery plans for critical government infrastructure.
Matching Summary
Match Score: 85
PCCW SOLUTIONS INSYS PTE. LTD. is seeking a Service Delivery Director to oversee the delivery of cloud and hybrid infrastructure services within the Government Shared Services Center in Singapore. The ideal candidate will have extensive experience in IT service delivery, strong leadership skills, and a deep understanding of cloud platforms and government compliance requirements.
Skills & Requirements
Must-have
Cloud and hybrid infrastructure expertise
Government Shared Services Center experience
ITIL framework application
Team leadership and mentorship
Critical incident response management
Nice-to-have
Automation and Infrastructure-as-Code skills
Strong stakeholder communication abilities
Continuous learning culture fosterer
Data-driven service improvement focus
Key Requirements
Bachelor's or Master's degree in Computer Science or related field
10+ years of IT service delivery experience
5+ years in leadership roles managing service delivery teams
Deep technical understanding of cloud platforms and network infrastructure
Experience operating within Government Shared Services Centers