Guest Services Specialist

ASM Global

New Orleans, LA, United States
Develop and facilitate team member training
Creative design and drafting of bulletins
Maintain and update team member tool box
Develop and facilitate Team Member training programs, including annual, client-based, and new-hire orientations

Job Summary

  • Develop and facilitate Team Member training programs, including annual, client-based, and new-hire orientations.
  • Coordinate events as part of the Reward & Recognition program, such as Cinema in the Square and TM Appreciation Party.
  • Serve as ADA Facilitator during events and assist in supervising the Incident Management System.

Matching Summary

Develop and facilitate Team Member training programs, including annual, client-based, and new-hire orientations.

Skills & Requirements

Must-have

  • Develop and facilitate Team Member training
  • Creative design and drafting of bulletins
  • Maintain and update Team Member Tool Box
  • Address questions/concerns via phone line
  • Monitor and respond to emails
  • Supervise Incident Management System

Nice-to-have

  • Self-motivated and able to motivate others
  • Easily adapts to change
  • Goal orientated, team player

Key Requirements

  • Bachelor’s degree or 2-3 years experience
  • Hospitality/Customer Service based industry
  • Valid United States Driver’s License
  • Must pass driving record and background check

Work Rights

Not specified

Tailored Resume

Cover Letter