A.P. Moller - Maersk is seeking a Customer Experience Manager for their Budapest office, focusing on enhancing customer-facing activities and ensuring high-quality service for both new and existing customers. The ideal candidate will possess experience in logistics and freight forwarding, strong leadership skills, and a customer-centric mindset, while the position offers flexibility in work arrangements
Job Summary
The role involves leading and developing the local CX organization in Hungary to ensure consistent, high-quality service delivery across import and export activities.
Maersk offers flexible working arrangements including hybrid work options and adjusted working hours to accommodate diverse employee needs.
Candidates must have a strong customer-centric mindset with proven leadership experience to manage KPIs and drive continuous improvement initiatives.
Matching Summary
Match Score: 85
A.P. Moller - Maersk is seeking a Customer Experience Manager for their Budapest office, focusing on enhancing customer-facing activities and ensuring high-quality service for both new and existing customers. The ideal candidate will possess experience in logistics and freight forwarding, strong leadership skills, and a customer-centric mindset, while the position offers flexibility in work arrangements.
Skills & Requirements
Must-have
Experience in Freight Forwarding or Logistics
Proven leadership experience managing teams
Strong planning skills under pressure
Solid understanding of import-export operations
Ability to influence cross-functional stakeholders
Nice-to-have
Passion for delivering world-class Customer Experience
Commitment to diversity and inclusion
Continuous learning mindset
Collaborative approach to problem solving
Key Requirements
Experience in Freight Forwarding, Logistics, or Supply Chain
Proven leadership experience required
Must be located in Budapest, Hungary
No visa support provided for this role
Work Rights
Must be eligible to work in Hungary without sponsorship