Information Systems Officer, User Service (t & I) (telework/hybrid)

Canadian Broadcasting Corporation

Montreal, Quebec, Canada
Hybrid
2 years onsite and telephone it support experience
Microsoft environment os installation and configuration
Itil support process knowledge
This role involves responding to IT and office automation problems to facilitate a smooth transition to new headquarters and systems

Job Summary

  • This role involves responding to IT and office automation problems to facilitate a smooth transition to new headquarters and systems.
  • The position requires configuring employee hardware and providing first-level support for software, hardware, multimedia, and network issues.
  • Candidates must be bilingual in French and English with intermediate proficiency in reading, writing, and speaking both languages.

Matching Summary

This role involves responding to IT and office automation problems to facilitate a smooth transition to new headquarters and systems.

Skills & Requirements

Must-have

  • 2 years onsite and telephone IT support experience
  • Microsoft environment OS installation and configuration
  • ITIL support process knowledge
  • Bilingual French and English communication skills
  • Willingness to work rotating shifts including weekends

Nice-to-have

  • Experience in digital production environments
  • Empathy and patience with internal customers
  • Ability to translate technical requirements for non-technical users
  • Familiarity with IP-based network infrastructure
  • Appreciation for diverse opinions and problem-solving approaches

Key Requirements

  • Degree in computer science or equivalent training and experience
  • Minimum two years of IT support experience
  • Intermediate level bilingualism in French and English

Work Rights

Not specified

Tailored Resume

Cover Letter