Customer Service Lead

Old Town Animal Hospital

Tarzana, CA, United States
Base: $19.00 ph based on experience; bonus/equity:...
Not specified
3-5 years customer service leadership experience
High school diploma or equivalent required
Reliable attendance and punctuality as team leader
Old Town Animal Hospital is seeking a Customer Service Lead to be the first point of contact for residents and visitors, with responsibilities including managing reception, greeting guests, and ensuring a welcoming atmosphere. The ideal candidate should have 3-5 years of customer service experience, preferably in the veterinary industry, and possess excellent communication skills. The role offers competitive compensation, a supportive work environment, and various benefits focused on employee well-being and growth

Job Summary

  • This role serves as the first point of contact to create a warm and welcoming environment for residents, families, and visitors.
  • The position requires managing the reception schedule, ensuring all shifts are filled, and coordinating appointments with various community services.
  • Employees receive competitive compensation, health insurance, 401(k) matching, and ongoing training opportunities for career growth.

Matching Summary

Match Score: 75

Old Town Animal Hospital is seeking a Customer Service Lead to be the first point of contact for residents and visitors, with responsibilities including managing reception, greeting guests, and ensuring a welcoming atmosphere. The ideal candidate should have 3-5 years of customer service experience, preferably in the veterinary industry, and possess excellent communication skills. The role offers competitive compensation, a supportive work environment, and various benefits focused on employee well-being and growth.

Salary

Base: $19.00 per hour based on experience; Bonus/Equity: Not specified; Benefits: Paid breaks, holidays, vacation, floating holiday, health/dental/vision/life insurance, 401(k) match

Skills & Requirements

Must-have

  • 3-5 years customer service leadership experience
  • High school diploma or equivalent required
  • Reliable attendance and punctuality as team leader

Nice-to-have

  • Experience in the veterinary industry preferred
  • Empathy and understanding for senior residents
  • Compassionate and patient professional demeanor

Key Requirements

  • Minimum 3-5 years experience in customer service leadership
  • High school diploma or equivalent education
  • Proficiency in basic office equipment and computer applications

Work Rights

Not specified

Tailored Resume

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