Success Guide/senior Success Guide - Core Clouds (sales, Service, Experience)

Salesforce

Base: $99,400 - $150,300 annually; bonus/equity: n...
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Salesforce sales cloud
Salesforce service cloud
Salesforce experience cloud
** Salesforce is seeking a Senior Success Guide to enhance customer success through consultative engagement and deep product expertise across its Sales, Service, and Experience Clouds. The ideal candidate will possess strong Salesforce knowledge, customer engagement skills, and technical expertise, with a focus on driving measurable outcomes for clients. **

Job Summary

  • As a Senior Success Guide, you'll play a critical role in accelerating customer adoption and outcomes across Sales Cloud, Service Cloud, and Experience Cloud by blending deep product knowledge, hands-on solutioning, and consultative engagement.
  • You will partner with customers to understand their business needs, align them with Salesforce capabilities, and co-create solutions that drive measurable impact, from leading discovery sessions to collaboratively building prototypes.
  • Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

Matching Summary

Match Score: 75

** Salesforce is seeking a Senior Success Guide to enhance customer success through consultative engagement and deep product expertise across its Sales, Service, and Experience Clouds. The ideal candidate will possess strong Salesforce knowledge, customer engagement skills, and technical expertise, with a focus on driving measurable outcomes for clients. **

Salary

Base: $99,400 - $150,300 annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock purchasing program

Skills & Requirements

Must-have

  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesforce Experience Cloud
  • customer business needs analysis
  • solution co-creation
  • platform capabilities demonstration

Nice-to-have

  • AI and automation support
  • consultative engagement style
  • passionate about bettering business
  • trailblazer mindset
  • driving innovation

Key Requirements

  • Minimum 3-5 years Salesforce ecosystem experience
  • Salesforce Certified Administrator required
  • Experience developing custom solutions with LWC and Apex
  • Proficient in HTML, JavaScript, and CSS
  • Familiar with data integration tools
  • Experience with Salesforce Flows and Process Builder
  • Ability to obtain Advanced Administrator, Platform App Builder, and Cloud Consultant Certifications within 90 days

Work Rights

Not specified

Tailored Resume

Cover Letter