Customer Banking Agent

Capita (public services)

Warrington, United Kingdom
Base: £27,032.00; bonus/equity: up to £1,000; bene...
Fully remote
Inbound call handling
Experience in call centre
Ability to manage customer complaints
Join our dynamic team based in Warrington, where your supportive nature and excellent conversational skills will help guide Lloyds Banking Group customers on their journey to financial health

Job Summary

  • Join our dynamic team based in Warrington, where your supportive nature and excellent conversational skills will help guide Lloyds Banking Group customers on their journey to financial health.
  • You will be responsible for handling inbound calls, speaking and listening to customers who are in different financial positions, tailoring affordable outcomes to help them on the road to financial health.
  • Enjoy the best of both worlds while still being part of a supportive and dynamic team.

Matching Summary

Join our dynamic team based in Warrington, where your supportive nature and excellent conversational skills will help guide Lloyds Banking Group customers on their journey to financial health.

Salary

Base: £27,032.00; Bonus/Equity: up to £1000; Benefits: Not specified

Skills & Requirements

Must-have

  • Inbound call handling
  • Experience in call centre
  • Ability to manage customer complaints

Nice-to-have

  • Empathy and resilience
  • Strong communication skills
  • Problem-solving abilities

Key Requirements

  • Experience using multiple computer systems
  • Previous experience in customer service
  • Experience in a fast-paced office environment

Work Rights

Not specified

Tailored Resume

Cover Letter