Lead our onsite Support Centre, ensuring high-quality Member Support delivery and effective management of critical incidents
Job Summary
Lead our onsite Support Centre, ensuring high-quality Member Support delivery and effective management of critical incidents.
Provide hands-on leadership to Care Specialists through coaching, mentoring, and real-time support, enabling the team to perform confidently in both routine and high-pressure situations.
This role supports a 24/7 operation and is primarily scheduled across seven days a week within core operational hours of 7:00am to 11:30pm on a rotating roster basis.
Matching Summary
Lead our onsite Support Centre, ensuring high-quality Member Support delivery and effective management of critical incidents.
Skills & Requirements
Must-have
Lead and supervise Support Centre delivery
Respond to high-pressure situations
Manage multiple responsibilities
Collaborate with cross-functional teams
Foster positive team culture
Nice-to-have
Growth mindset
Passionate and self-motivated
Pride in high-quality work
Embody Sonder values
Adapt to evolving circumstances
Key Requirements
Previous experience in problem-solving and management roles
Experience in operations centre environments (desirable)