Sr. Client Service Representative

CIBC Capital Markets

Princeton, US
Financial services products expertise
Customer service expertise
Client engagement
As a Senior Client Service Representative, you will be the first line of support as clients work towards their financial goals, answering questions, assisting with transactions, and connecting them with the right team members

Job Summary

  • As a Senior Client Service Representative, you will be the first line of support as clients work towards their financial goals, answering questions, assisting with transactions, and connecting them with the right team members.
  • You will focus on the client experience, making interactions meaningful, and taking accountability for client issues while knowing when to lean on others for solutions.
  • CIBC offers a competitive compensation, banking benefits, wellbeing support, and recognition programs to help you thrive in your role.

Matching Summary

As a Senior Client Service Representative, you will be the first line of support as clients work towards their financial goals, answering questions, assisting with transactions, and connecting them with the right team members.

Skills & Requirements

Must-have

  • Financial services products expertise
  • Customer service expertise
  • Client engagement
  • Problem solving
  • Leveraging technology

Nice-to-have

  • Relationship-oriented
  • Goal oriented
  • Passionate about people
  • Love to learn
  • Values matter

Key Requirements

  • Legally eligible to work
  • Valid work or study permit (where applicable)

Work Rights

Not specified

Tailored Resume

Cover Letter