Customer Service Support

Wpsu

Base: $31,600.00 - $45,800.00; bonus/equity: not s...
Hybrid
Knowledge of university policies and procedures
Ability to troubleshoot customer issues
Experience with point-of-sale systems
The Customer Service Representatives provide internal and external customer support for University functions, events, and services including housing, dining, hospitality, transportation, facilities, athletics, agriculture, etc

Job Summary

  • The Customer Service Representatives provide internal and external customer support for University functions, events, and services including housing, dining, hospitality, transportation, facilities, athletics, agriculture, etc.
  • Tasks require knowledge of University policies, procedures, practices, and protocols to troubleshoot issues, to provide timely resolutions and assistance, and to promote/market products, projects, programs, and services.
  • Penn State provides a competitive benefits package including comprehensive medical, dental, vision coverage, robust retirement plans, substantial paid time off, and a generous 75% tuition discount.

Matching Summary

The Customer Service Representatives provide internal and external customer support for University functions, events, and services including housing, dining, hospitality, transportation, facilities, athletics, agriculture, etc.

Salary

Base: $31,600.00 - $45,800.00; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, vision, retirement, PTO, 75% tuition discount

Skills & Requirements

Must-have

  • Knowledge of university policies and procedures
  • Ability to troubleshoot customer issues
  • Experience with point-of-sale systems

Nice-to-have

  • Strong interpersonal communication skills
  • Ability to work in a fast-paced environment
  • Experience with e-commerce platforms

Key Requirements

  • High School Diploma or GED required
  • Must be authorized to work in the U.S.
  • Successful completion of background checks required

Work Rights

Must be authorized to work in the U.S.

Tailored Resume

Cover Letter