Regional Service Manager - Wa & Sa

Thermo Fisher Scientific UK

Australia
Not specified; not specified; comprehensive benefi...
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4+ years technical service management experience
People leadership and team coaching skills
Field service engineer (fse) development
** Thermo Fisher Scientific UK is seeking a Regional Service Manager in Australia to lead and develop a team of field service engineers while focusing on business growth and customer service excellence. The role involves managing service delivery, customer relationships, and ensuring compliance with safety standards. **

Job Summary

  • The role is a people leadership position focused on growing the service business while leading a team of field service engineers and partners.
  • The manager is accountable for developing service business across LED and TPP services, monitoring KPIs, and making data-driven decisions to enhance delivery.
  • Thermo Fisher Scientific offers comprehensive benefits including health programs, flexible arrangements, generous leave policies, and paid volunteer time.

Matching Summary

Match Score: 75

** Thermo Fisher Scientific UK is seeking a Regional Service Manager in Australia to lead and develop a team of field service engineers while focusing on business growth and customer service excellence. The role involves managing service delivery, customer relationships, and ensuring compliance with safety standards. **

Salary

Not specified; Not specified; Comprehensive benefits including wellness programs, flexible arrangements, and generous leave policies

Skills & Requirements

Must-have

  • 4+ years technical service management experience
  • People leadership and team coaching skills
  • Field Service Engineer (FSE) development
  • Service business growth and revenue targets
  • Customer communication and escalation management
  • Resource allocation for repairs and maintenance

Nice-to-have

  • Experience in global matrix organizations
  • Regional market industry insight
  • Strong problem-solving and analytical skills
  • Ability to work autonomously with resilience
  • Track record of high-performance culture

Key Requirements

  • 4+ years Technical Service management experience
  • Australian driving licence required
  • Ability to travel locally and interstate
  • Adherence to WHS policies and Chain of Responsibility obligations

Work Rights

Not specified

Tailored Resume

Cover Letter