Client Success Analyst, Information Systems

Wake Forest University

Winston-Salem, North Carolina, United States
In-person, 2nd shift
Windows 11 and macos operating systems
Pc equipment troubleshooting and problem-solving
Ticketing software documentation and tracking
Wake Forest University is seeking a Client Success Analyst for an entry-level, in-person, 2nd shift position. The role involves providing effective solutions to end-user computer, application, and networking issues while ensuring high-quality customer service

Job Summary

  • This is an entry-level, in-person role focused on resolving incidents and fulfilling service requests for Wake Forest University.
  • The position requires availability to work outside normal business hours, including weekends and on-call shifts.
  • Candidates must maintain the security and confidentiality of all proprietary or sensitive university data.

Matching Summary

Match Score: 75

Wake Forest University is seeking a Client Success Analyst for an entry-level, in-person, 2nd shift position. The role involves providing effective solutions to end-user computer, application, and networking issues while ensuring high-quality customer service.

Skills & Requirements

Must-have

  • Windows 11 and macOS operating systems
  • PC equipment troubleshooting and problem-solving
  • Ticketing software documentation and tracking

Nice-to-have

  • Strong customer service standards and practices
  • Effective communication with departmental teams
  • Creative solutions for moderate to complex issues

Key Requirements

  • Associate of Applied Science Degree in computer technology
  • Two years related experience in problem-solving and customer service
  • Not eligible for visa sponsorship

Work Rights

Not specified

Tailored Resume

Cover Letter