Senior Director Digital Customer Engagement Marketing

Carnegie Mortgage Partners LLC

Base: $119,600.00 - $219,120.00; bonus: variable b...
10+ years lifecycle marketing experience
Owned-channel strategy (mobile push, sms)
Customer journey orchestration
This role is responsible for defining and executing the end-to-end non-loan feature marketing roadmap and customer journey for tenured customers

Job Summary

  • This role is responsible for defining and executing the end-to-end non-loan feature marketing roadmap and customer journey for tenured customers.
  • The ideal candidate will lead integrated, personalized messaging strategies across owned channels like mobile push and SMS to drive feature usage and brand love.
  • Newrez offers a comprehensive total rewards package including medical benefits, 401(k) matching, paid parental leave, and volunteer time off.

Matching Summary

This role is responsible for defining and executing the end-to-end non-loan feature marketing roadmap and customer journey for tenured customers.

Salary

Base: $119,600.00 - $219,120.00; Bonus: Variable based on individual and company performance; Benefits: Medical, dental, vision, 401(k) match, PTO

Skills & Requirements

Must-have

  • 10+ years lifecycle marketing experience
  • Owned-channel strategy (mobile push, SMS)
  • Customer journey orchestration
  • A/B testing and experimentation frameworks
  • Non-loan product feature marketing

Nice-to-have

  • Experience with AI and emerging technologies
  • Fintech or consumer financial services background
  • Strong cross-functional collaboration skills
  • Resilience and ability to fail fast
  • Executive stakeholder presentation skills

Key Requirements

  • Bachelor's degree required; MBA preferred
  • 10+ years progressive experience in lifecycle marketing
  • Deep expertise in marketing technology and analytics
  • Experience managing large-scale budgets and vendor relationships

Work Rights

Not specified

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