Senior Associate Customer Success Manager - Paradox

jurdoc.nl

Fully remote
Client-facing experience in b2b settings
Technical support and troubleshooting
Customer satisfaction management
This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products

Job Summary

  • This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
  • Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform.
  • With Flex Work, we’re combining the best of both worlds: in-person time and remote, enabling teams to deepen connections and maintain a strong community.

Matching Summary

This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.

Skills & Requirements

Must-have

  • client-facing experience in B2B settings
  • technical support and troubleshooting
  • customer satisfaction management
  • product training and configuration
  • relationship building with clients

Nice-to-have

  • strong written and verbal communication skills
  • critical thinking and problem solving
  • collaborative team partnership
  • flexible work environment
  • empathy and integrity in culture

Key Requirements

  • 3+ years client-facing experience
  • prior experience in a SaaS organization
  • excellent technology skills
  • ability to manage multiple priorities
  • strong customer satisfaction management

Work Rights

Not specified

Tailored Resume

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