Manager, Technical Support Engineering – Workday Platform
Workday
Not specified; not specified; not specified
Fully remote with a flexible approach to in-person engagement, requiring at least 50% time in the office or field each quarter.
Workday prism analytics expertise
People analytics domain knowledge
Sql and python scripting proficiency
Workday is seeking a Manager for their Technical Support Engineering team, focusing on leading a global analytics support team to deliver exceptional customer service. The role requires a blend of technical expertise, people leadership, and strategic collaboration, with an emphasis on achieving high customer satisfaction and operational excellence
Job Summary
This role leads a high-performing global team of analytics support engineers to deliver world-class support to Workday customers.
The position requires deep technical investigation across analytics performance, query optimization, and system health diagnostics.
Candidates must balance people leadership with technical depth while participating in a 24x7 on-call rotation.
Matching Summary
Match Score: 85
Workday is seeking a Manager for their Technical Support Engineering team, focusing on leading a global analytics support team to deliver exceptional customer service. The role requires a blend of technical expertise, people leadership, and strategic collaboration, with an emphasis on achieving high customer satisfaction and operational excellence.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Workday Prism Analytics expertise
People Analytics domain knowledge
SQL and Python scripting proficiency
Distributed systems debugging skills
24x7 on-call rotation management
Global team leadership experience
Nice-to-have
Strong customer satisfaction focus
Inclusive collaborative culture builder
Proactive operational resilience mindset
Strategic roadmap influence capability
Key Requirements
Bachelor's degree in Computer Science or related field