Conversational Ai Ux Designer

Toast

Boston, MA, United States
On-site
Conversational design for chat and voice
Ai-native prototyping tools
Data-driven design iteration
Design end-to-end AI-first experiences on web and mobile for customer support

Job Summary

  • Design end-to-end AI-first experiences on web and mobile for customer support.
  • Shape how Toast supports customers, ensuring solutions are simple, intuitive, and highly functional.
  • Collaborate with cross-functional teams to create innovative customer service experiences.

Matching Summary

Design end-to-end AI-first experiences on web and mobile for customer support.

Skills & Requirements

Must-have

  • Conversational design for chat and voice
  • AI-native prototyping tools
  • Data-driven design iteration
  • Experimentation and continuous learning
  • AI output quality evaluation
  • User research and usability testing
  • Cross-functional team collaboration

Nice-to-have

  • Passion for the restaurant industry
  • Experience with AI chatbots and voice AI
  • Familiarity with AI platforms like Intercom

Key Requirements

  • Experience with LLM-driven dialogue
  • Prompt engineering and context engineering
  • Generative AI challenges (probabilistic outputs, hallucination mitigation)
  • Fluency with prototyping tools (Cursor, v0, Replit, Figma)
  • Design for support-specific success metrics
  • Working understanding of AI infrastructure concepts
  • Advocate for human-centered guardrails in AI system design

Work Rights

Not specified

Tailored Resume

Cover Letter