Proficient in ms excel and common computer programs
Ability to manage client inquiries via phone, email, and chat
The apprentice role involves being a main client contact supporting insurance companies in maximizing the use of the Capital IQ Pro platform and addressing client questions
Job Summary
The apprentice role involves being a main client contact supporting insurance companies in maximizing the use of the Capital IQ Pro platform and addressing client questions.
Apprentices directly impact client satisfaction by providing high-quality support and relaying client feedback to improve the platform and operational efficiency.
S&P Global offers comprehensive benefits including health and wellness coverage, continuous learning opportunities, financial wellness programs, and family-friendly perks.
Matching Summary
The apprentice role involves being a main client contact supporting insurance companies in maximizing the use of the Capital IQ Pro platform and addressing client questions.
Skills & Requirements
Must-have
Client support for insurance companies
Proficient in MS Excel and common computer programs
Ability to manage client inquiries via phone, email, and chat
Adaptable to macro-economic and industry events
Flexible working schedule including evening/night shifts
Team collaboration to meet client satisfaction targets
Basic insurance knowledge and financial fundamentals
Nice-to-have
Strong critical thinking and problem-solving skills
Customer-oriented approach
Strong communication and collaboration skills
Ability to multitask and prioritize workflow
Proactive issue escalation and feedback relay
Key Requirements
Bachelor's degree in finance or equivalent
Basic insurance knowledge including premiums and insurance types
Strong financial knowledge and understanding of global economy