D&t Service Manager-1

Diageo PLC

Bangalore, India
8 years it service management experience
Itil v4 practical application knowledge
Ams or infrastructure vendor management
The D&T Service Delivery manager is responsible for ensuring consistent, high-quality IT services through effective oversight of key AMS and Infrastructure vendors

Job Summary

  • The D&T Service Delivery manager is responsible for ensuring consistent, high-quality IT services through effective oversight of key AMS and Infrastructure vendors.
  • This role drives performance management, adherence to SLAs and KPIs, and continuous service improvement across Diageo's technology landscape.
  • Diageo offers a flexible working environment that supports employee wellbeing and work-life balance from day one.

Matching Summary

The D&T Service Delivery manager is responsible for ensuring consistent, high-quality IT services through effective oversight of key AMS and Infrastructure vendors.

Skills & Requirements

Must-have

  • 8 years IT Service Management experience
  • ITIL v4 practical application knowledge
  • AMS or Infrastructure vendor management
  • SLA and KPI governance expertise
  • Continual Service Improvement (CSI) drive

Nice-to-have

  • ServiceNow proficiency preferred
  • Celonis tool experience preferred
  • Strong stakeholder engagement skills
  • Data-driven decision making mindset
  • Automation and self-healing opportunities

Key Requirements

  • Minimum 8 years in IT Service Management
  • Deep understanding of ITIL v4 standards
  • Experience in complex multi-region organizations

Work Rights

Not specified

Tailored Resume

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