Workspace / Desktop Support Specialist

Miele & Cie. KG

Amsterdam, Netherlands
**
Microsoft windows environment support
Mac os troubleshooting
Hardware break-fix and repair
** Miele & Cie. KG is seeking a Workspace/Desktop Support Specialist for a hybrid role based in Amsterdam, responsible for providing IT support and ensuring user satisfaction across the EMEA/BE cluster. The ideal candidate will be proactive, have a hands-on approach to troubleshooting in a mixed operating system environment, and possess excellent customer service skills. **

Job Summary

  • This role serves as the primary point of contact for all IT issues within the EMEA/BE cluster.
  • The specialist will handle break-fix tasks for a mixed operating system environment including Microsoft and Mac devices.
  • Candidates are expected to champion user adoption of IT solutions while maintaining high levels of customer satisfaction.

Matching Summary

Match Score: 75

** Miele & Cie. KG is seeking a Workspace/Desktop Support Specialist for a hybrid role based in Amsterdam, responsible for providing IT support and ensuring user satisfaction across the EMEA/BE cluster. The ideal candidate will be proactive, have a hands-on approach to troubleshooting in a mixed operating system environment, and possess excellent customer service skills. **

Skills & Requirements

Must-have

  • Microsoft Windows environment support
  • Mac OS troubleshooting
  • Hardware break-fix and repair
  • Incident logging and SLA management
  • Vendor coordination and procurement

Nice-to-have

  • Proactive customer service mindset
  • Collaborative regional teamwork
  • Self-starter independence
  • Meeting room environment setup

Key Requirements

  • Experience with mixed OS environments
  • Knowledge of IT security policies
  • Ability to meet contractual SLAs

Work Rights

Not specified

Tailored Resume

Cover Letter