Technical Service Representative Ii - Small Engine Repair (bilingual)

Husqvarna Forest and Garden

Multiple Locations
Technical product support
Troubleshooting and diagnosis
Warranty processing
The Bilingual Technical Service Representative II is responsible for providing Technical Information, Technical Repair Knowledge, and Technical Troubleshooting for all Husqvarna Group Products

Job Summary

  • The Bilingual Technical Service Representative II is responsible for providing Technical Information, Technical Repair Knowledge, and Technical Troubleshooting for all Husqvarna Group Products.
  • The Primary responsibility is to provide technical product support to our Distributors, Dealers, National Accounts and Customers (End User Escalations).
  • Record details of cases in CRM, as well as actions taken and provide input to manufacturing and engineering departments with field obtained information to enhance product improvements and warranty cost reductions.

Matching Summary

The Bilingual Technical Service Representative II is responsible for providing Technical Information, Technical Repair Knowledge, and Technical Troubleshooting for all Husqvarna Group Products.

Skills & Requirements

Must-have

  • Technical product support
  • Troubleshooting and diagnosis
  • Warranty processing
  • Bilingual in French and English
  • Outdoor Power Products knowledge
  • Customer service skills

Nice-to-have

  • Building customer relationships
  • Handling simple conflicts
  • Working with difficult customers
  • Input to manufacturing and engineering

Key Requirements

  • Pass typing accuracy test with 25 wpm or more
  • Basic/Entry level MS Office capability

Work Rights

Not specified

Tailored Resume

Cover Letter