Harrison.ai is seeking a Global Service Excellence Director to lead a newly formed engineering team focused on delivering exceptional technology support services across their SaaS and teleradiology operations. This remote position involves architecting support models, improving customer resolution metrics, and partnering with various business units to enhance service delivery
Job Summary
This role involves building and leading a brand-new globally distributed engineering squad accountable for 24/7 support systems that keep customers and employees productive around the clock.
The successful candidate will serve as the senior technology leader for teleradiology business, owning all integration and workflow matters with PACS, RIS, and reporting systems.
As a foundational hire reporting directly to the CEO, you will have a clear mandate to define the org design, tooling, and operating model from first principles.
Matching Summary
Match Score: 85
Harrison.ai is seeking a Global Service Excellence Director to lead a newly formed engineering team focused on delivering exceptional technology support services across their SaaS and teleradiology operations. This remote position involves architecting support models, improving customer resolution metrics, and partnering with various business units to enhance service delivery.
Skills & Requirements
Must-have
Global distributed team leadership
24/7 follow-the-sun support model
SaaS customer experience ownership
Teleradiology integration expertise
Cloud infrastructure and observability
Incident management and post-incident reviews
Nice-to-have
Healthcare regulated environment experience
HL7 DICOM FHIR standards familiarity
Customer-obsessed mindset
Executive presence at board level
Bias for written communication clarity
Key Requirements
Proven track record leading global support organizations
Deep experience with 24/7 follow-the-sun models
Strong technical depth in cloud and automation
Hands-on familiarity with healthcare integrations or ability to learn quickly