Technical Customer Support Specialist

ElevenLabs

Australia
Fully remote
Native or near-native mandarin proficiency
2-3 years technical customer support experience
B2b or enterprise saas experience
ElevenLabs is seeking a Technical Customer Support Specialist fluent in Mandarin for a remote position. The role focuses on providing technical support to enterprise customers while contributing to product improvements in an innovative AI company

Job Summary

  • This role involves owning end-to-end enterprise support for ElevenLabs' API and ElevenAgents platform while communicating in both English and Mandarin.
  • The company offers a dynamic, high-velocity environment where employees receive annual discretionary stipends for learning and social travel.
  • Candidates must be technically sharp enough to diagnose complex issues, translate them to engineering teams, and act as a trusted partner for enterprise clients.

Matching Summary

Match Score: 85

ElevenLabs is seeking a Technical Customer Support Specialist fluent in Mandarin for a remote position. The role focuses on providing technical support to enterprise customers while contributing to product improvements in an innovative AI company.

Skills & Requirements

Must-have

  • Native or near-native Mandarin proficiency
  • 2-3 years technical customer support experience
  • B2B or enterprise SaaS experience
  • API troubleshooting and code reading
  • Python or JavaScript familiarity

Nice-to-have

  • Experience with LLMs and AI agents
  • Knowledge of telephony systems like Twilio
  • Passion for AI and startup culture
  • First-principles problem solving approach
  • Autonomous remote work capability

Key Requirements

  • 2–3 years in technical customer support
  • Native or near-native Mandarin proficiency
  • Strong written and spoken English skills
  • Experience with B2B or enterprise customers

Work Rights

Not specified

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