Customer Service Representative

Alfred Kaercher SE Co KG

Aurora, US
$22.00 to $25.00 hourly; not specified; medical, d...
On-site
Answer incoming customer calls and emails
Resolve customer issues effectively and efficiently
Maintain high level of professionalism
Answer incoming customer calls and emails regarding placing orders, order status, pricing information, tracking information, order change notifications, order cancellations and/or returns, order problems, questions, and general customer concerns

Job Summary

  • Answer incoming customer calls and emails regarding placing orders, order status, pricing information, tracking information, order change notifications, order cancellations and/or returns, order problems, questions, and general customer concerns.
  • Medical, Dental, and Vision plan, Paid Holidays (11 per year), Flexible PTO for exempt employees; generous PTO for non-exempt employees, HAS, FSA and 401K matching plans, Paid sick time, as well as short and long term disability insurance.
  • Normally in a typical office environment with a computer, its peripherals, and IT. Makes regular visits to manufacturing and distribution facilities.

Matching Summary

Answer incoming customer calls and emails regarding placing orders, order status, pricing information, tracking information, order change notifications, order cancellations and/or returns, order problems, questions, and general customer concerns.

Salary

$22.00 to $25.00 hourly; Not specified; Medical, Dental, and Vision plan, Paid Holidays, PTO, HAS, FSA and 401K matching plans, Paid sick time, disability insurance

Skills & Requirements

Must-have

  • Answer incoming customer calls and emails
  • Resolve customer issues effectively and efficiently
  • Maintain high level of professionalism
  • Track sales orders through shipping and invoicing
  • Update customer information in CRM

Nice-to-have

  • Establish positive rapport with callers
  • Assist distribution partners with eCommerce
  • Work towards a clean world

Key Requirements

  • 3+ years of experience in Customer Service
  • High School diploma or GED
  • Proficient in MS Office, Internet, and computer programs
  • SAP experience preferred

Work Rights

Not specified

Tailored Resume

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