Customer Solutions Consultant Ii

ada CX

Toronto, ON, CA
Base: $105,000 - $134,000 ote cad; bonus/equity: n...
Remote
4+ years in customer success or solutions consulting
Experience managing enterprise or mid-market clients
Strong technical aptitude with apis and integrations
Ada is an AI customer service company aiming to make customer service extraordinary by resolving 83% of conversations through automation

Job Summary

  • Ada is an AI customer service company aiming to make customer service extraordinary by resolving 83% of conversations through automation.
  • The role involves acting as a trusted advisor to guide organizations through their digital transformation journey using Ada's ACX Framework.
  • Employees enjoy unlimited vacation, comprehensive benefits, and access to cutting-edge AI tools including hands-on work with Large Language Models.

Matching Summary

Ada is an AI customer service company aiming to make customer service extraordinary by resolving 83% of conversations through automation.

Salary

Base: $105,000 - $134,000 OTE CAD; Bonus/Equity: Not specified; Benefits: Unlimited Vacation, Comprehensive Health/Dental/Vision, Wellness Account

Skills & Requirements

Must-have

  • 4+ years in customer success or solutions consulting
  • Experience managing enterprise or mid-market clients
  • Strong technical aptitude with APIs and integrations
  • Ability to interpret performance data and drive outcomes
  • Expertise in SaaS environments like Salesforce or Zendesk

Nice-to-have

  • Curious, proactive, and resilient personality traits
  • Experience with AI agent optimization and LLMs
  • Ability to translate complex concepts for non-technical stakeholders
  • Background in digital transformation journeys
  • Proven track record of driving renewals and expansions

Key Requirements

  • 4+ years experience in customer success or solutions consulting
  • Located in Toronto, Canada
  • Proven experience with API integrations and system configurations

Work Rights

Must be located in Toronto

Tailored Resume

Cover Letter