Leader, Customer Quality Engineering

Cisco UK

San Jose, California, United States
Base: $187,300.00 to $237,200.00; bonus/equity: an...
Hybrid
Bachelor's or master's degree in engineering
10+ years of quality or manufacturing engineering experience
3+ years in people leadership roles
This role sits within Cisco's Global Supply Chain on the central Customer Quality Engineering team, responsible for building relationships with key accounts

Job Summary

  • This role sits within Cisco's Global Supply Chain on the central Customer Quality Engineering team, responsible for building relationships with key accounts.
  • The successful candidate will lead a team delivering a 'white glove' experience, driving direct engagements and deep Root Cause Analysis insights for strategic customers.
  • U.S. employees are offered comprehensive benefits including medical, dental, vision insurance, a 401(k) plan with matching contributions, and paid parental leave.

Matching Summary

This role sits within Cisco's Global Supply Chain on the central Customer Quality Engineering team, responsible for building relationships with key accounts.

Salary

Base: $187,300.00 to $237,200.00; Bonus/Equity: Annual bonuses eligible for non-sales roles; Restricted stock units available; Benefits: Medical, dental, vision, 401(k), paid time off

Skills & Requirements

Must-have

  • Bachelor's or Master's degree in Engineering
  • 10+ years of quality or manufacturing engineering experience
  • 3+ years in people leadership roles
  • Deep expertise in Root Cause Analysis (RCA)
  • Strong data analytics skills for quality trends
  • Ability to influence executives in matrixed environments

Nice-to-have

  • Experience supporting hyperscale/data center customers
  • Networking hardware deployment experience
  • Proven ability to thrive in fast-paced ambiguous settings
  • Empathy-driven team collaboration culture

Key Requirements

  • Bachelor's or Master's degree in Engineering or related field
  • 10+ years of quality or manufacturing engineering experience
  • 3+ years in people leadership
  • Local to the San Jose area required for hybrid work

Work Rights

Not specified

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