Product Support Analyst – Finance

Rialtas

Uffcott, United Kingdom
**
Finance software for local councils
Support customers using finance software
Resolve customer queries finance processes
** Rialtas is seeking a Product Support Analyst – Finance to provide expert guidance and support for their finance software used by local councils in the UK. The ideal candidate will have experience in finance processes within parish or town councils, strong communication skills, and a problem-solving mindset. This is a fully remote position with occasional office visits and travel. **

Job Summary

  • This is a full-time, fully remote position, with occasional visits to our office in Uffcott, Wroughton near Swindon.
  • Your key responsibilities will include investigating and resolving issues, keeping customers informed, and sharing your expertise by supporting new users.
  • Harris offer an extremely competitive UK employee benefits programme including 5 Personal Days leave entitlement and an annual Lifestyle Reward.

Matching Summary

Match Score: 75

** Rialtas is seeking a Product Support Analyst – Finance to provide expert guidance and support for their finance software used by local councils in the UK. The ideal candidate will have experience in finance processes within parish or town councils, strong communication skills, and a problem-solving mindset. This is a fully remote position with occasional office visits and travel. **

Skills & Requirements

Must-have

  • Finance software for local councils
  • Support customers using finance software
  • Resolve customer queries finance processes
  • Experience with finance systems
  • Strong communication skills
  • Problem-solving mindset

Nice-to-have

  • Helpful and problem-solving mindset
  • Develop guidance materials and training
  • Build trusted relationships with customers
  • Real-world perspective to product demos
  • Stay connected to the sector

Key Requirements

  • Experience working with finance systems
  • Experience within parish or town councils
  • Responsible Financial Officer (RFO), clerk, or finance-related role

Work Rights

Not specified

Tailored Resume

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