Concierge, The Savoy Hotel

Sofitel Brisbane Central

London, United Kingdom
Base: £35,847 including service charge; bonus/equi...
On-site
Luxury concierge experience
Guest complaint handling
Multi-tasking in fast paced environment
The Savoy is one of the world's most iconic hotels known for outstanding service excellence and five-star luxury hospitality

Job Summary

  • The Savoy is one of the world's most iconic hotels known for outstanding service excellence and five-star luxury hospitality.
  • The role involves creating memorable personalised guest experiences, managing bookings, assisting front desk operations, and driving revenue through upselling.
  • Employees benefit from competitive salary, extensive holiday allowance, exclusive discounts, wellness programs, and career development opportunities globally.

Matching Summary

The Savoy is one of the world's most iconic hotels known for outstanding service excellence and five-star luxury hospitality.

Salary

Base: £35,847 including service charge; Bonus/Equity: Not specified; Benefits: Pension, life assurance, 31–33 days holiday, wellness cashback, exclusive discounts, free stay after probation

Skills & Requirements

Must-have

  • Luxury concierge experience
  • Guest complaint handling
  • Multi-tasking in fast paced environment
  • Excellent communication skills
  • Flexibility to work shifts including nights
  • Knowledge of OPERA PMS

Nice-to-have

  • Positive and enthusiastic personality
  • Building trusting relationships
  • Knowledge of ALICE concierge system
  • Multi-skilling and flexibility
  • Attention to guest preferences

Key Requirements

  • Minimum 3 years concierge experience
  • Experience in luxury hospitality
  • Guest complaint handling experience
  • Flexibility to work different shifts including nights

Work Rights

Not specified

Tailored Resume

Cover Letter