Ba - Conversation Banking (chat)

Capco

Pune, India
On-site
Chat-based digital journeys
Chatbot and voicebot implementation
Ai/gen ai technologies
Capco is a global technology and management consulting firm recognized for its deep transformation execution and delivery

Job Summary

  • Capco is a global technology and management consulting firm recognized for its deep transformation execution and delivery.
  • You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry.
  • Capco has a tolerant, open culture that values diversity, inclusivity, and creativity, offering career advancement opportunities with no forced hierarchy.

Matching Summary

Capco is a global technology and management consulting firm recognized for its deep transformation execution and delivery.

Skills & Requirements

Must-have

  • Chat-based digital journeys
  • Chatbot and Voicebot implementation
  • AI/Gen AI technologies
  • NLU platforms (RASA, Google Dialogflow, Poly AI, Sierra, Dyna)
  • Agile ways of working
  • Requirements gathering
  • User story creation
  • Backlog refinement

Nice-to-have

  • Relationship Manager chat channel experience
  • Genesys Cloud contact center integration
  • Collaboration with Product Owners
  • Collaboration with Digital Product Managers
  • Collaboration with UX teams
  • Collaboration with technical delivery teams

Key Requirements

  • 8-20 Years Experience
  • Immediate - 30 days notice period

Work Rights

Not specified

Tailored Resume

Cover Letter