Chef De Brigade Réception (h/f/x)

Sofitel Brisbane Central

Paris, France
On-site
Supervise reception team
Manage guest check-in/check-out
Handle guest complaints
The Chef de Brigade supervises a team of receptionists, ensuring the smooth operation of the establishment's welcome service

Job Summary

  • The Chef de Brigade supervises a team of receptionists, ensuring the smooth operation of the establishment's welcome service.
  • Key responsibilities include managing reservations, handling guest dissatisfaction, organizing the receptionists' work, and overseeing billing.
  • The role also involves commercial missions, staff training, and managing the hotel lobby's cleanliness and security.

Matching Summary

The Chef de Brigade supervises a team of receptionists, ensuring the smooth operation of the establishment's welcome service.

Skills & Requirements

Must-have

  • Supervise reception team
  • Manage guest check-in/check-out
  • Handle guest complaints
  • Oversee billing and cash handling
  • Ensure lobby cleanliness and security
  • Provide warm and memorable guest experience

Nice-to-have

  • Embody Heartist spirit
  • Proactive and initiative-driven
  • Passion for the customer
  • Excellent communication skills
  • Strong sense of detail and organization

Key Requirements

  • Proficiency in English and a second language
  • Experience with Opera Cloud system is a plus
  • Strong customer service skills
  • IT proficiency
  • Good interpersonal skills
  • Teamwork and initiative
  • Good presentation
  • Flexibility and versatility

Work Rights

Not specified

Tailored Resume

Cover Letter