Provide onsite and remote Level 2 IT support for end users, working with a range of technologies including Citrix, Active Directory, Intune, Azure, and Exchange Online
Job Summary
Provide onsite and remote Level 2 IT support for end users, working with a range of technologies including Citrix, Active Directory, Intune, Azure, and Exchange Online.
Operate ITSM processes such as Incident, Problem, and Change management, ensuring adherence to global standards and maintaining Service Level Agreements.
Join a dynamic global organization of 25,000 people that values innovation, quality, continuous improvement, and offers tailored benefits including healthcare, retirement planning, and wellbeing initiatives.
Matching Summary
Provide onsite and remote Level 2 IT support for end users, working with a range of technologies including Citrix, Active Directory, Intune, Azure, and Exchange Online.
Skills & Requirements
Must-have
Level 2 IT Support for end users
Citrix Xenapp XenDesktop
Active Directory support
Intune for patching
Exchange Online support
ITSM process operation
Nice-to-have
Service driven customer focused
Professional work ethic
Seeks input from colleagues
Problem solving and decision making
Result orientated tenacious approach
Continuous improvement mindset
Key Requirements
Minimum 3 years previous experience in IT Operations Management