Customer Service Representative

GEICO

Richardson, TX, United States
Base: $24.50-$29.51 ph/$49,367-$59,463 annually; e...
Hybrid
Handle incoming calls and messages
Investigate and resolve customer concerns
Maintain thorough understanding of insurance products
As a Service Representative at GEICO, you’ll do more than answer questions- you’ll provide reassurance and solutions that make a difference in customers’ lives

Job Summary

  • As a Service Representative at GEICO, you’ll do more than answer questions- you’ll provide reassurance and solutions that make a difference in customers’ lives.
  • After completing a comprehensive 6-month in-office training and orientation, transition to a hybrid work model with the best of both worlds—spend 80% of your time in the office and 20% working remotely.
  • We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

Matching Summary

As a Service Representative at GEICO, you’ll do more than answer questions- you’ll provide reassurance and solutions that make a difference in customers’ lives.

Salary

Base: $24.50-$29.51 per hour/$49,367-$59,463 annually; Evening Shift Differentials: +10%; Weekend Shift Differentials: +20%

Skills & Requirements

Must-have

  • Handle incoming calls and messages
  • Investigate and resolve customer concerns
  • Maintain thorough understanding of insurance products
  • Ability to prioritize and multi-task
  • Computer proficiency
  • Flexibility to work evenings, weekends, and holidays

Nice-to-have

  • Passion for outstanding customer service
  • Strong interpersonal and communication skills
  • Adaptability in a dynamic environment
  • Experience managing multi-line product portfolios

Key Requirements

  • High School Diploma required
  • Up to 3 years of prior relevant customer facing experience
  • Minimum 2 years of customer facing work experience with High School Diploma
  • Minimum 1 year of customer facing work experience with Associates Degree
  • Minimum 3 months of customer-facing experience with Bachelor’s Degree

Work Rights

Not specified

Tailored Resume

Cover Letter