Subject Matter Expert - Recovery/retention & Field Action

Abbott

Taguig City, Philippines
Not specified; not specified; not specified
Hybrid
Strong oral and written communication skills
Flexible to work night shift 6pm to 10am pst
Basic excel word and outlook experience required
Abbott is seeking a Subject Matter Expert in Recovery/Retention & Field Action to enhance customer interaction and support team performance in Taguig City, Philippines. The role requires effective communication, mentoring skills, and a commitment to customer service, with responsibilities including training, report analysis, and retention strategy development

Job Summary

  • The role is responsible for providing consistent coaching, mentoring, and skills development to team members to support performance improvement.
  • Candidates must be flexible to work on a night shift between 6pm to 10am Philippine Standard Time.
  • The position involves developing retention strategies to reduce customer churn and increase loyalty while ensuring HIPAA compliance.

Matching Summary

Match Score: 75

Abbott is seeking a Subject Matter Expert in Recovery/Retention & Field Action to enhance customer interaction and support team performance in Taguig City, Philippines. The role requires effective communication, mentoring skills, and a commitment to customer service, with responsibilities including training, report analysis, and retention strategy development.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Strong oral and written communication skills
  • Flexible to work night shift 6pm to 10am PST
  • Basic Excel Word and Outlook experience required

Nice-to-have

  • Empathetic listener understanding customer pain points
  • Adaptability in working environment
  • Analytical or logical reasoning capabilities

Key Requirements

  • Completed at least 2 years in College or Associate/Bachelor's Degree
  • Willingness to work graveyard shift with fixed schedule
  • Amenable to work overtime or during rest days when requested

Work Rights

Not specified

Tailored Resume

Cover Letter