Base: $140,000-160,000; bonus/equity: not specifie...
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Service level agreement monitoring and analysis
Key performance indicator tracking and reporting
Vendor performance management
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Iron Bow Technologies is seeking a Service Level Manager responsible for monitoring and improving service performance in IT and telecommunications environments. The ideal candidate should have a background in SLA and KPI management, strong analytical skills, and experience with ITSM platforms.
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Job Summary
The role serves as a subject matter expert for Service Level Agreements and Key Performance Indicators to ensure vendor compliance with contractual requirements.
Candidates will develop dashboards and reports to communicate SLA performance trends and corrective actions to leadership and government stakeholders.
Iron Bow Technologies offers a comprehensive benefits package including medical, dental, vision, 401(k), and paid time off in a culture that values transformation and trust.
Matching Summary
Match Score: 75
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Iron Bow Technologies is seeking a Service Level Manager responsible for monitoring and improving service performance in IT and telecommunications environments. The ideal candidate should have a background in SLA and KPI management, strong analytical skills, and experience with ITSM platforms.
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Salary
Base: $140,000-160,000; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), PTO, wellness and financial benefits
Skills & Requirements
Must-have
Service Level Agreement monitoring and analysis
Key Performance Indicator tracking and reporting
Vendor performance management
SLA compliance assessment and trend analysis
Metrics mapping and performance measurement
Data analysis and interpretation
Dashboard development and data visualization
Nice-to-have
Experience with USDA contracts
Strong written and verbal communication skills
Ability to manage multiple stakeholders
Knowledge of contract structures and pricing models